FAQs
- Home
- FAQs
We hope that the information below FAQs has been helpful. If you have any further questions or would like to learn more about our Wireless Smart WiFi Garage Door Opener, please do not hesitate to contact us.
Related Questions
The Ntech Smart Garage Door Opener is an IoT device that lets you Open/Close and View your garage door status using your smartphone or tablet from Anywhere in the World. It comes with a wireless smart WiFi Garage Door Opener controller and a Camera.
Real Life Scenario:
When a delivery comes in when you are not home (you may be at work or even having a holiday in Hawaii), you can open the garage door remotely from anywhere in the world and you can view the live feed from the camera installed inside the garage, on the same mobile app. You can even do a 2-way talk with the delivery person from the camera and provide instructions on where to place the delivery. You can keep an eye on the delivery person making sure he is not taking anything from inside the garage. Even it records, so you have proof.
π We are a reliable business with experienced technicians who have been in the market for 3+ years and completed 800+ projects.
π We got 300+ reviews on Facebook and 40+ Google reviews. These customer reviews reflect the quality of the product and service we've been providing.
π Don't risk the greatest asset of your life (Home Sweet Home) by using a cheap doggy installer with cheap products. Avoid the risks associated with cheaper products that may jeopardize your homeβs security and insurance claims.
π ACN registered business/Police checked/Covered by public liability insurance.
Before you select the service provider, check:
- Is it an Australian registered business?
- Do they have an FB page?
- Have they been continuously posting their work on their page?
- Do they have FB/Google reviews?
- Do they have a website?
- Most importantly, are they using Australian compliance products?
It's a YES for all the questions for Ntech Smart Garage Opener. π€
π Say goodbye to technical headaches with our innovative preconfigured (optional) plug-and-play kit. Designed for simplicity and ease, it ensures youβre up and running quickly, with zero hassle. This means even someone with no technical background can get it up and running in just a few minutes.
π Everything you need is included in one package, simplifying the process and reducing the need for additional components.
π Offering a video call (optional) to guide you through the plug-and-play setup process ensures that you get the most out of this new system and can address any questions or issues you might have. This way, we provide personalized support and ensure a smooth experience.
With our Ntech Smart Garage Opener plug-and-play kit, we supply a Wireless WiFi Garage Door Opener + Camera to plug into your EXISTING Garage Door Motor, which enables you to Open/Close and Monitor your Garage Door remotely from your mobile, anywhere in the world.
You might have these questions popping in your mind relating to your garage door, while you are on the move.
π Did I close my garage door when I left home? I can't go back home to check the status of the garage door, as I'm so far away from home.
π OMG!! Did someone just open my garage door while I'm at work?
π If someone opens the garage door, that person can easily get entry to the home from the garage side door. How can I make the garage door more secure?
π Neighbor rang me to tell me that the garage door is open/left open. I remember I pressed the remote button to close the garage door. So that means I pressed the remote, but it was out of range, so it didn't close the garage door?
π Are you Expecting deliveries? And I can't be home to collect them? And the delivery time window provided by the delivery person is a 3-hour window !!
π The delivery person left the delivery package at the doorstep. Is it secure? Will the package be there until I get home?
π Did the delivery person leave the delivery inside the garage when I remotely opened the garage door? Or did the delivery person take something from inside the garage?
π Broken remote? Does a new one cost $50? And still, do you need to configure it? How much will that cost to configure? Another $50?
π Remote configuration, call out charge is $200, and labor charges on top of that? If I try to do remote configuration by myself and press the wrong key/button combination, it will reset the garage motor settings?
π Is the whole family going for a walk? Can't take the garage door remote? Or left the keys inside the house?
π Shared house? Need multiple garage remote controls to be shared?
π Are you looking for a new homeowner gift? Perfect gift idea. You will be remembered forever !! Already real estate agents, gifting this to their clients.
π Kids coming home from school? They can't be provided with a spare key? Do they want to open/close the garage door from their phone? As parents, it's peace of mind when you get notified when kids get home.
π You got locked out, while both key and garage remote inside the house?
π I do get the garage door open/close notification. BUT wait, how convenient and peace of mind when you go in to camera and can get the garage door open/close status confirmed by viewing it with your very own eyes.
π Is it possible to control my parent's garage door? Yes, you can control more than one garage door. You can control your garage door as well as your parent's garage door on the same app.
π Want to share your garage door with family? No problem, give access to family or friends while on the go.
π Want to monitor your warehouse roller door from your home? You get a notification when someone opens the warehouse roller door after business hours.
π Do you need to share your warehouse roller door remote with multiple staff?
π Why take a risk to install a garage door WiFi controller by yourself? If you connect the wires to the incorrect terminal, it could burn the garage motor. So get it installed by us !!
Solution:
Upgrade your existing Garage Door Motor with our smart system.
- You DON'T need to replace your current garage motor. We make it SMART!
- Your normal Garage Door Motor remote and wall panel remote control will continue to function as it is.
- No monthly subscription. So it's just one time cost!
π We use a world-renowned brand/appΒ trusted by consumers around the world since 2014 for its reliability and security.
π It got 4.6-star ratings with 43K reviews on Apple App Store and 4.6-star ratings with 312K reviews on the Google Play store.
π On the Google Play store, it got 10 Million plus downloads.
π Advance app security features like alerts when someone else logs in to your account.
Our Ntech Smart Garage Door Opener is compatible with most Garage Door Motors that of below Garage Doors:
- Panel/Sectional Garage Doors
- Tilt Garage Doors
- Roller Doors (partially)
We can check the Garage Door Motor compatibility for you, free of charge.
Yes, you can control any number of Garage Doors with the Wireless Smart WiFi Garage Door Opener Mobile Application.
This includes:
- Panel/Sectional Garage Doors
- Tilt Garage Doors
- Roller Doors (partially)
The security of our product is a top priority for us. Our Ntech Smart Garage Door Opener uses advanced encryption and authentication technologies to ensure that your Garage Door is secure and protected at all times.
If you experience any issues with our product, our customer support team is available to help you. You can contact us through our website's Contact Us page, and we will respond as quickly as possible to resolve any issues you may have.
Here is a Video that shows how to replace the Sensor battery.
- Normally Sensor battery last for 6 months.
- Sensor got a button battery and it's no is CR2450.
No, app won't notify. Even if the sensor battery is dead, you can still open and close the garage door using the mobile app. However, the app might not reflect the correct status of the door.
- After around 6 months of usage, if the door status in the app is incorrect (e.g., the door is physically closed but shown as open), it's likely time to replace the sensor battery.
- Open the sensor casing carefully to expose the internal components. Inside the sensor, you should see a small button. When pressed, look for an indicator light. If the light turns on, the battery is working fine. If no light appears, the battery is likely dead and needs replacement.
Here is a Video that shows how to replace the Sensor battery.
To ensure the safety of your garage door system and its associated app:
Use a Strong Password:
- Choose a password that is at least 8 characters long.
- Include a mix of uppercase and lowercase letters, numbers, and special characters.
- Avoid using common words or personal information (e.g., birth dates).
Keep Login Details Private:
- Do not share your account credentials with anyone.
Update Passwords Regularly:
- Change your password periodically or immediately if you suspect any unauthorized access.
- Your email address should be your username for the mobile app.
- If you can't remember the password, you can reset it by clicking the forgotten password button on the app.Β
Β Β Β Login In --> Forgot Password